Rehabilitation Consultant (OES)

A leading provider in Canberra ACT is seeking an Injury Management Specialist to join their team.

This role will see the successful candidate drawing upon their extensive experience and strong profile within the industry to deliver services and implement Service Agreements with key customers with a specific focus as per business unit needs. Some of the key responsibilities of the role will include:

• Maintain quality across customers as per SLA requirements in regard to rates, costs and durations
• Ensure quality KPI’s are met at the business unit level
• Coach the team so that they undertake work in accordance with customer requirements
• Demonstrate commitment to the Quality Management System (QMS) and actively support all employees to do this
• Implement systems and processes to facilitate knowledge management and retention relevant to your role and the customer you are responsible for
• Undertake specific services and assessments such as; worksite, vocational, functional, ergonomic, equipment, home and job analysis as required
• Engage and lead the team to implement the service delivery model
• Liaise with insurers, medical practitioners, employers, and workers to achieve outcomes appropriate for all parties.
• Complete internal and external customer critical case reviews to drive strategy and good rehab on all claims
• Ensure divisional service standards are met
• Foster an organisational culture that maintains a quality focus at all times, and a commitment to deliver service excellence
• Maintain relationships and strategic customers as per business unit needs

This is a full-time position.

Benefits

• Up to $100k plus super plus travel
• Non-clinical opportunity to use your clinical and rehab knowledge
• Travel allowance of $150/ fortnight

Selection Criteria

• Relevant Tertiary Qualifications and full registration
• Significant occupational rehabilitation industry experience
• Demonstrated experience in the delivery of occupational rehabilitation services and strategic management of a portfolio
• Possess a specialist skill set and have a solid reputation and profile internally, and within the industry, based on knowledge and skills
• Demonstrated ability to independently generate referrals and build a portfolio
• Customer service orientation with experience managing customer service agreements
• Claims management integrity with adherence to contractual guidelines and requirements
• Strong communication and interpersonal skills with experience training, coaching and developing others
• Advanced knowledge of worker’s compensation, rehabilitation, and occupational health and safety legislation
• Hold and maintain a current Australian Driver’s License
• Eligible to work permanently in Australia