Rehabilitation Consultant (OES) – Physiotherapist – Canberra

An Injury Management Specialist / rehabilitation consultant with a physiotherapy background is needed to join a leading provider in Canberra.

The successful applicant will deliver services and implement service agreements with key customers requiring a specific focus as per business unit needs. Some responsibilities will include:

• Maintain quality across customers as per SLA requirements in regard to rates, costs and durations
• Ensure quality KPIs are met at the business unit level
• Coach the team so that they undertake work in accordance with customer requirements
• Demonstrate commitment to the Quality Management System (QMS) and actively support all employees to do this
• Ensure divisional service standards are met
• Foster an organisational culture that maintains a quality focus at all times, and a commitment to deliver service excellence
• Maintain relationships and strategic customers as per business unit needs
• Implement systems and processes to facilitate knowledge management and retention relevant to your role and the customer you are responsible for
• Undertake specific services and assessments such as; worksite, vocational, functional, ergonomic, equipment, home and job analysis as required
• Engage and lead the team to implement the service delivery model
• Liaise with insurers, medical practitioners, employers, and workers to achieve outcomes appropriate for all parties
• Complete internal and external customer critical case reviews to drive strategy and good rehab on all claims.

Benefits

• Up to $100k plus super plus travel
• Travel allowance of $150/ fortnight
• Non-clinical opportunity to use your clinical and rehab knowledge.

Selection Criteria

• Relevant Tertiary Qualifications and full registration
• Significant occupational rehabilitation industry experience
• Possess a specialist skill set and have a solid reputation and profile internally, and within the industry, based on knowledge and skills
• Demonstrated experience in the delivery of occupational rehabilitation services and strategic management of a portfolio
• Customer service orientation with experience managing customer service agreements
• Hold and maintain a current Australian Driver’s Licence
• Advanced knowledge of worker’s compensation, rehabilitation, and occupational health and safety legislation
• Eligible to work permanently in Australia
• Demonstrated ability to independently generate referrals and build a portfolio
• Strong communication and interpersonal skills with experience training, coaching and developing others
• Claims management integrity with adherence to contractual guidelines and requirements.