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Rehabilitation Consultant (OES) – Physiotherapist – Canberra

Website MediRecruit

An Injury Management Specialist / rehabilitation consultant with a physiotherapy background is needed to join a leading provider in Canberra.

The successful applicant will deliver services and implement service agreements with key customers requiring a specific focus as per business unit needs. Some responsibilities will include:

  • Maintain quality across customers as per SLA requirements in regard to rates, costs and durations
  • Ensure quality KPIs are met at the business unit level
  • Coach the team so that they undertake work in accordance with customer requirements
  • Demonstrate commitment to the Quality Management System (QMS) and actively support all employees to do this
  • Ensure divisional service standards are met
  • Foster an organisational culture that maintains a quality focus at all times, and a commitment to deliver service excellence
  • Maintain relationships and strategic customers as per business unit needs
  • Implement systems and processes to facilitate knowledge management and retention relevant to your role and the customer you are responsible for
  • Undertake specific services and assessments such as; worksite, vocational, functional, ergonomic, equipment, home and job analysis as required
  • Engage and lead the team to implement the service delivery model
  • Liaise with insurers, medical practitioners, employers, and workers to achieve outcomes appropriate for all parties
  • Complete internal and external customer critical case reviews to drive strategy and good rehab on all claims.


  • Up to $100k plus super plus travel
  • Travel allowance of $150/ fortnight
  • Non-clinical opportunity to use your clinical and rehab knowledge.

Selection Criteria

  • Relevant Tertiary Qualifications and full registration
  • Significant occupational rehabilitation industry experience
  • Possess a specialist skill set and have a solid reputation and profile internally, and within the industry, based on knowledge and skills
  • Demonstrated experience in the delivery of occupational rehabilitation services and strategic management of a portfolio
  • Customer service orientation with experience managing customer service agreements
  • Hold and maintain a current Australian Driver’s Licence
  • Advanced knowledge of worker’s compensation, rehabilitation, and occupational health and safety legislation
  • Eligible to work permanently in Australia
  • Demonstrated ability to independently generate referrals and build a portfolio
  • Strong communication and interpersonal skills with experience training, coaching and developing others
  • Claims management integrity with adherence to contractual guidelines and requirements.

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